The Success of Customer is also the Success of Vantage.

People normally think that business goal is to make as much profit as possible. But at Vantage, we don’t. We’ve been building up a company culture with specific core values, of which, our business goal is to place our customer and their success to the top priority. “The Success of Customer is also the Success of Vantage” is our main working spirit which each employee, regardless of their position, is proud to perform.

Ms. Mai, a member of Customs Clearance Service (Cusbrok) Department at Vantage, has been working here for almost 6 years. Those 6 years were the enough time for Mai to grow up from a fresh new document staff who was still unfamiliar with profession, confused with a ton of complicated documents at the beginning, to a professional Customs Broker who is confident to consult, handle and support customers in all cases even the most difficult ones.

When being asked about how Mai thought of her work, she immediately answered: “It’s tough but I love it, especially when successfully dealing with problems that our clients couldn’t solve even how hard they tried. This feeling is so excited.” Then Mai told us about an urgent shipment that she and her team have just successfully handled for client.

This client is a big company in the oil & gas industry, due to the industry’s specificity as well as the requirement of specialized equipment, the urgently importing and exporting equipment often happen, because if the lack of needed equipment occurs, the oil rig cannot be operated, resulting in huge costs, from 150-300 thousand USD per day. This is not a small number, Mai knew that, by the responsibility and the mindfulness of a professional, she must do the best to support her client in this case.

What is commodity name? HS code? How many packages? How are they packed? Shipping mark and label? Gross weight? Net weight? Value? Customs declaration criteria? Consignee detail at destination? Mai reviewed all the documents, checked each line of information to ensure there was no mistake when doing online declaration for this shipment. Nearly 9:00PM that evening, Mai left the office after she had prepared everything, anxiously waited for the next day to do online customs declaration.

Mai loves and cherishes her work, glad that what she and her colleagues have been trying to do every day can help clients solve their problems.

Mai – The main character of this article.